Omnichannel Inbox

Unify WhatsApp, Instagram, Facebook, Email, SMS, Web Chat, Telegram, and Voice in one inbox.

Learn more →

AI Agents

AI triage, intent routing, suggested replies, and one‑click summaries.

Learn more →

Copilot

An on‑screen AI assistant that drafts replies, suggests actions, and helps agents work faster.

Learn more →

Workflow Automation

Assignment rules, autoresponders, SLAs, and no‑code workflows to automate the busywork.

Learn more →

Macros

Reusable actions to speed up repetitive agent tasks.

Learn more →

Dashboard Apps

Build custom apps to show orders, payments, subscriptions, and user info in context.

Learn more →

Voice & Video Calls

Start Dyte/LiveKit calls from conversations for rich, real‑time support.

Learn more →

SLAs

Define, track, and escalate on service‑level targets across teams and channels.

Learn more →

Audit Logs

Full history of key actions for accountability and compliance.

Learn more →

Response Templates

Consistent, on‑brand replies that agents can insert in one click.

Learn more →

Help Center

Publish articles and deflect common questions to self‑serve support.

Learn more →

Labels

Tag and organize conversations for smarter routing and reporting.

Learn more →

Custom Attributes

Store the fields that matter to your workflow and filter faster.

Learn more →

Teams

Organize agents by skills and departments for better collaboration.

Learn more →

Campaigns

Proactive, targeted outreach across channels with clear follow‑ups.

Learn more →

Reports

FRT, AHT, CSAT, SLA and backlog trends with exports for analysis.

Learn more →

Contact Management

Unified profiles, history, and segmentation for every customer.

Learn more →